My purchased StateCoins were not added to my balance

If you’ve recently made a purchase for State Coins and they haven’t appeared in your account, don’t worry this issue can often be resolved w...

I didn't receive the extra StateCoins or the bonus from a special offer

If you’ve noticed that you didn’t receive the extra State Coins or bonus associated with a special offer, such as the 2X offer, here's what ...

How do I get a receipt from Google Play, Apple or Xsolla?

If you need to obtain a receipt for a purchase made through Google Play, the Apple App Store, or Xsolla, follow the guidelines below to acce...

Why Can't I Make Purchases in OneState.com?

If you're having trouble making a purchase on our OneState website through Xsolla, follow these steps to resolve the issue:Steps to Resolve ...

How can I request a refund?

Refund PolicyFinal and Non-Refundable: All purchases of virtual items and virtual currency in OneState are considered final and non-refundab...

I Purchased StateCoins in the wrong account

What to Do If You Purchased State Coins for the Wrong AccountIf you’ve accidentally purchased State Coins for the wrong account, it’s import...

Why Haven’t I Received Rare Items Despite Spending a Lot?

If you’ve spent a lot but haven’t received the rare items you were hoping for, here’s why:Understanding the Random System:Random Drops: Our ...