Refund Policy
Final and Non-Refundable: All purchases of virtual items and virtual currency in OneState are considered final and non-refundable. Once a transaction is completed, we cannot process refunds for in-game purchases.
Chargebacks Prohibited: Initiating a chargeback is strictly prohibited. If a refund is requested after in-game items or currency have been received and used, it will lead to a permanent ban on all associated accounts. For more information on the consequences of refund-related bans, please refer to our Alert2 Punishment: Refund Ban Related policy.
Valid Refund Requests
Contact Support First: Refund requests are only considered if you have contacted our support team and confirmed that you did not receive the State Coins or other purchased items. Our support team will verify the issue before proceeding with any actions.
Handling Refunds through App Stores
App Store Purchases: All in-game purchases are processed through the app store where you originally downloaded OneState, such as the App Store or Google Play. To request a refund for purchases made through these platforms, you need to contact their respective support teams directly.
By following these steps, you can ensure that any issues with your purchases are addressed appropriately while adhering to our refund policy. Thank you for your understanding and cooperation.