If you're having trouble making a purchase on our OneState website through Xsolla, follow these steps to resolve the issue:
Steps to Resolve Payment Issues:
Contact Xsolla Support:
Reach Out: If you encounter problems during the payment process, contact Xsolla’s support team directly. They specialize in handling payment-related issues and can offer detailed assistance.
Error Codes: Check Xsolla’s list of error codes for common payment issues and solutions here.
Verify Payment Details:
Double-Check Information: Ensure all payment details are entered correctly, including payment method, billing information, and any required fields.
Try Alternative Payment Methods:
Different Methods: If possible, try using a different payment method or device to complete your purchase.
If Your Purchase Didn’t Appear in the Game:
If you have successfully completed a payment but haven’t received your purchase in the game, please contact our support team for further assistance.
Report the Issue: Provide details about the purchase, including the date, amount, and any transaction receipts. For guidance on reporting this issue, refer to our article on My Purchase State Coins Didn't Appear in the Game.
We’re Here to Help:
Our support team are here to ensure your payment issues are resolved efficiently. If you continue to experience problems, don’t hesitate to reach out to us for further assistance.
Thank you for your patience and cooperation.