If you need to obtain a receipt for a purchase made through Google Play, the Apple App Store, or Xsolla, follow the guidelines below to access your purchase history and find the necessary documentation:
Google Play
Open Google Play Store: On your device, open the Google Play Store app.
Access Account: Tap on the profile icon at the top right corner and select "Payments & Subscriptions."
View Purchase History: Tap on "Budget & Order History" to see a list of your recent purchases.
Find Receipt: Locate the specific transaction and tap on it to view and download the receipt.
For a detailed guide, refer to the Google Play Help Center.
Apple App Store
Open Settings: On your iOS device, go to "Settings" and tap on your name at the top.
Access Subscriptions: Select "Subscriptions," then tap on "Apple ID."
View Purchase History: Choose "View Apple ID" and scroll down to "Purchase History."
Find Receipt: Locate the relevant transaction and tap on it to view and download the receipt.
For further assistance, check the Apple Support.
Xsolla
Log In to Xsolla: Visit the Xsolla website and log into your account.
Access Transaction History: Navigate to "Account" and select "Transaction History."
Find Receipt: Locate the purchase in question and view or download the receipt as needed.
For additional details, visit the Xsolla Support.
Additional Information
For more detailed information on accessing your purchase history, please refer to the respective help articles provided by Google Play, Apple App Store, and Xsolla. If you encounter any issues or require further assistance, don't hesitate to contact their support teams directly.
Understanding how to obtain these receipts is crucial for resolving any issues with in-game purchases, ensuring a smooth and efficient support experience.