If you’ve noticed that you didn’t receive the extra State Coins or bonus associated with a special offer, such as the 2X offer, here's what you need to know and do:
Common Scenarios
Payment Delay: Sometimes, there may be a delay in processing your payment, which can affect the delivery of bonus coins. This delay can occur between the time of purchase and when the bonus is applied to your account.
Login Timing: If you log into your account after a special promotion has ended, you may only receive the standard amount of State Coins without the additional bonus. Ensure you’re logged in during the promotional period to take full advantage of the offer.
Steps to Resolve the Issue
Contact Support: If you have received fewer coins than expected, reach out to our support team for assistance. They will help you resolve the issue and ensure you get the bonus coins you’re entitled to.
Provide Required Information:
Character Details: Include your character's first and last name.
Server/Region: Specify the server or region you’re playing on (e.g., Lomita US).
Offer Details: Mention the type of special offer used.
Coins Received vs. Expected: Indicate the amount of coins you received compared to what you expected.
Payment Proof: Attach a copy of the payment receipt or a screenshot of your purchase history. Please note that bank statements or SMS alerts are not accepted as proof.
Important Notes
Receipt Requirement: Without a payment receipt or screenshot of your purchase history, it may not be possible to resolve the issue. Ensure you provide these documents to expedite the process.
Our support team will review your information and address any discrepancies related to the missing bonus State Coins. Thank you for your patience and cooperation in helping us resolve this matter efficiently.