If you’ve recently made a purchase for State Coins and they haven’t appeared in your account, don’t worry this issue can often be resolved with a few troubleshooting steps. Below is a detailed guide to help you address the problem efficiently.
Steps to Resolve Missing State Coins:
Verify Account and Transaction Details:
Correct Account: Double-check that you’ve topped up the correct account. Sometimes, coins may be added to a different account if there was an error during the transaction.
Gather Purchase Details:
Exact Amount: Note the exact amount of State Coins purchased.
Transaction Type: Specify whether the transaction was a regular purchase or part of a special offer.
Date and Time: Provide the date and time of the purchase.
Proof of Purchase: Include a copy of the purchase receipt or a screenshot of your purchase history. Please note: Bank statements or SMS alerts are not accepted as proof of purchase.
Purchase Method: Indicate how the purchase was made (e.g., Apple Store, Google Play, or through our website).
Provide Character and Server Information:
Character Name: Provide your character’s first and last name in the game.
Server/Region: Specify the server or region you are playing on (e.g., Lomita US, Bell EU).
Contact Support:
Submit a Request: Once you have all the necessary details, contact our support team by submitting a ticket through the support chat.
Include Evidence: Attach the purchase receipt or screenshot of your purchase history in your support request. Without this evidence, we may not be able to resolve the issue.
Additional Information:
Purchase History Access: For more information on how to access your purchase history, refer to our detailed guide on How do I get a receipt from Google, Apple or Xsolla?. This guide will help you find the necessary documentation to support your claim.
We’re Here to Help:
Our support team is dedicated to resolving your issues as quickly and efficiently as possible. If you follow the steps outlined above and provide all required information, we will be able to assist you in resolving the issue with your State Coins.
Thank you for your patience and cooperation as we work to ensure the best possible experience for our players.