When you encounter the message “Updating your character’s database, please wait for 5-7 seconds,” it typically indicates that the server is processing data from a previous session.
Understanding the Issue:
This message generally appears when:
Your previous session has not fully disconnected from the server.
There is an ongoing connection from another device or account.
The server is still processing data related to your last login or disconnect.
Steps to Resolve the Issue:
Wait for a Few Minutes:
Allow Time: Sometimes, the server needs a short period to clear the previous session data. Wait for a few minutes to see if the message resolves itself automatically.
Log Out Completely:
Full Logout: If waiting does not resolve the issue, log out of your account completely. Ensure you exit the game and close any related applications or clients.
Restart the App: After logging out, restart the game application to refresh the connection.
Re-login to Your Account:
Sign In Again: Once you’ve logged out and restarted the app, log back into your account.
Retry Accessing the Game: Attempt to access the game again. The server should now process your request with the updated data.
Check for Multiple Connections:
Single Device Login: Ensure that your account is not simultaneously logged in from another device. Log out from any other devices to avoid conflicts.
Clear Cache and Data (If Applicable):
Device Settings: If the problem persists, consider clearing the game’s cache and data through your device’s settings. This can help resolve any lingering issues related to session data.
We’re Here to Help:
Our goal is to provide a smooth and enjoyable gaming experience. By following these steps, you can resolve most issues related to session data and server connections. Thank you for your patience and cooperation as we work to ensure the best experience for all players.