Game crashes can be frustrating, and they can happen for a variety of reasons, such as device performance limitations, connectivity issues, or incompatible graphics settings. If you're experiencing frequent crashes while playing, follow the steps below to help resolve the issue.
Steps to Troubleshoot Game Crashes:
Restart Your Device:
Sometimes a simple restart can clear up temporary glitches or background processes causing issues. Turn your device off and back on to see if this improves performance.Check Your Storage Space:
Ensure that your device has enough free storage space to run the game smoothly. Games require sufficient space for updates, cache, and optimal performance. Aim for at least 4GB - 8GB of free space.Adjust Graphics Settings:
If your game is set to high graphics quality and your device is struggling to keep up, try lowering the in-game graphics settings. This can significantly improve stability on devices with lower processing power or limited resources.Ensure a Stable Internet Connection:
A weak or unstable internet connection can cause crashes, especially during multiplayer sessions. Make sure you're connected to a stable Wi-Fi network. Restart your router if necessary to refresh the connection.Clear Game Cache:
Over time, cached data can build up and cause performance issues. Clear the game cache through your device's settings to free up memory and resources. This will not delete your game progress.On Android:
Go to Settings > Apps > [Game Name] > Storage
Tap Clear Cache
On iOS:
Unfortunately, there is no direct way to clear the cache for individual apps. Instead, you may want to consider uninstalling and reinstalling the game.
Avoid Overheating:
Overheating can cause performance issues and crashes. Make sure your device is well-ventilated and isn't overheating. Try playing in a cooler environment and ensure your device has enough battery life.Check RAM Requirements:
For optimal performance, make sure your device meets the game’s RAM specifications. Ideally, your device should have between 4GB and 8GB of RAM. Devices with less RAM may struggle to run the game efficiently.Close Background Apps:
Running too many apps in the background can consume memory and processing power. Close unnecessary apps to free up resources and help the game run more smoothly.
We’re Always Optimizing!
We are constantly working on updates and optimizations to improve game stability and performance across all devices.
Need More Help?
If none of the above solutions work, reach out to our support team with the following information to help us assist you better:
Your device model
Operating system version
A brief description and/or video of when the crashes occur (e.g., during loading screens, in specific missions, etc.)
Any error messages you received
We’ll work with you to find a solution and get you back into the game as soon as possible!