If you've been banned from our official Discord server, don’t worry. There’s a process to follow if you believe the ban was unjust or you want to appeal the decision. However It’s important to note that bans are not issued lightly. We have rules in place to maintain a positive and respectful environment for all players, both in-game and on discord. Bans are typically the result of serious rule violations, and our team carefully considers each case before taking action.
Steps to Appeal a Ban:
Contact Us via Social Media:
Reach out to us through the inbox of our official social media accounts for the region you play in. Be sure to include the following details:Your in-game account name
The Discord account that was banned
Our Community Managers will investigate the situation and determine if the ban was issued correctly.
What If You Believe the Ban Was Unfair?
If you think your ban was a mistake or was handled unfairly, we encourage you to contact us as mentioned above. However, please keep in mind that if a severe rule was broken, the ban wont be reversed. Admins document violations in Discord channels. If proof exists, we’ll clarify the punishment; if not, the admin will face consequences and your punishment will be revoked. Our priority is to ensure a safe and enjoyable space for all players, and in cases of severe misconduct, the ban will remain in effect.
Common Reasons for Discord Bans:
Harassment, promoting a toxic environment or abusive language toward other players or staff
Spamming or flooding channels with irrelevant content
Posting inappropriate content that violates the community guidelines
Impersonating staff or other players
Repeated warnings ignored over a sustained period of time
How Long Does the Investigation Take?
Once you've reached out, our team will aim to review your case as quickly as possible. Response times may vary depending on the volume of inquiries, but rest assured that each appeal is carefully considered.
Final Note:
If you're banned, it's a chance to reflect on the behavior that may have led to this decision. We value all players in our community and strive to create a welcoming environment for everyone. Abiding by the rules ensures that we can all enjoy a positive and engaging experience together.