If you were banned the reason for your punishment as well as the duration of your ban will be shown on your screen as you attempt to enter the game, like on the image below.
You can check the rule you have broken HERE. If you have been banned all you need to do is wait until your ban time is finished.
But I was banned unfairly
Ok, mistakes happen and not even our most qualified admins are safe from them. If you believe your ban has been unfairly applied, you can appeal direnctly to our admin team on our discord.
Head to your region’s official discord (it must be the region, your character was created in, you cannot open a ticket about a character in the US on the Australian discord) and look for the channel #complaints-techproblem
- Open a complaint about a player
- Describe your situation and why you believe that your punishment was unfair (don’t forget to let us know your in-game name and server)
- An admin will review your complaint shortly and explain the reason for your punishment.
But the Admins will treat me unfailry again OR I want to report an admin
If you believe a certain admin is not performing their duty according to the highest standards set by our community you can report the situation on a slightly higher level.
- Head to your region’s official discord (it must be the region, your character was created in, you cannot open a ticket about a character in the US on the Australian discord) and look for the channel #complaints-techproblem
- Open a complaint about an administrator
- Describe your situation and why you believe that the admin is treating you unfairly.
The regional lead admin and/or the region’s community manager will review your case.
PS: Both solutions above are also valid for admin issued imprisonments.